Skip to main content

Ask a Librarian

Find what you need in our searchable FAQ.

I am receiving an HTTPS error. It says that my connection is not secure. What should I do?

107 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 06, 2019   

*Please note: These steps will work for MacOS/Apple, Windows, and Linux systems.

  1. Update Google Chrome if you have it installed https://support.google.com/chrome/answer/95414?
  2. Install Google Chrome if you do not have it https://support.google.com/chrome/answer/95346?
  3. Follow the instructions here https://support.google.com/accounts/answer/32050? to clear your browser's cache.
  4. Whitelist our website in your privacy/security/ad-blocker settings.

The correct URL to access the library website is: https://stlawrencecollege.libguides.com

St. Lawrence College I.T. services does not officially support the following browsers:

  • Internet Explorer (any version) or Microsoft Edge
  • Apple Safari
  • Mozilla Firefox
  • Opera, etc.

How do I print wirelessly on and off campus?

69 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 21, 2018   

  1. Visit SLC.me, log in if you aren’t already.
  2. Click on the green “Printing Services” button.
  3. At the bottom of the page there is a blurb about the new wireless printing service, click on the link provided on the page. (https://webprint.sl.on.ca/cps/Login)
  4. You will be asked to log-in again. This time with the 5 character alphanumeric username provided by I.T. (not your SLC email address). If you don’t know this username please visit I.T. directly or email them at slc.me@sl.on.ca. This is also the username that you log into Blackboard with.
  5. Follow the on-screen instructions.
  6. Take your SLC card to any RICOH Multifunction printer on campus and print as you normally would.

Notes:

  • Your print job will be held in the cloud for 12 hours before it disappears. 
    • This means that you can send a job to print from home before class and print it out when you arrive on campus.
  • Students living in residence will be able to print and release their jobs without have to walk into the main building.
  • Your print account will only be charged once you release your print job at a printer.

How do I check-out and read eBooks?

48 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 24, 2018   

https://stlawrencecollege.libguides.com/ebooks

Our eBooks come from two main places:

  1. EBSCO eBook Collection https://login.libproxy.slc.me/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&profile=ebooks&defaultdb=nlebk
  2. ProQuest College Complete eBooks https://login.libproxy.slc.me/login?url=https://ebookcentral.proquest.com/lib/stlawrence-ebooks

For each of these providers you will required to create a personal account to download the eBooks:

  1. EBSCO - Will prompt if you attempt to download a title
  2. ProQuest - https://ebookcentral-proquest-com.libproxy.slc.me/auth/lib/stlawrence-ebooks/newAccount.action

*Please use your SLC email address in the email field when registering

**In most cases you can read them through the browser without having to create an account

Please check the availability of the book you would like as there will usually only be one copy available. Loan times vary, most books are only available for 24 hours.


I am unable to sign in with my library account. What can I do?

43 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 06, 2019   

Library accounts are active for 12 months at a time. To reactivate your account please call, email, or visit the library with your student or staff card ready.

**If you regularly check-out books, your library account will renew automatically.

Staff do not receive library accounts automatically like students do. You need a library account in order to access library resources.

Please call, email, or visit your closest campus library to register. Please have your staff card handy.


I am having an issue with Blackboard. Can you help me?

41 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 06, 2019   

Library staff do not have access to Blackboard. Please see I.T. Services for assistance.

https://www.stlawrencecollege.ca/campuses-and-services/services-and-facilities/it-services/blackboard/


I am having trouble watching Videatives videos, what can I do?

15 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 19, 2019   

If you are having issues viewing videos through the library's Videatives subscription please read the following:


My document isn't printing. What's wrong?

6 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 05, 2019   

Several things could be the cause of your document(s) not printing. If the printer lights up red and beeps repeatedly, please ask library staff for help.

  1. You may have a print balance of $0.00.
  2. If you sent multiple documents you will have to select the ones you want to print and then press start once it lights up.
  3. The printer may be out of paper, please ask library staff to fill the trays.
  4. The printer may be out of ink, please let library staff know and they will call for assistance.
  5. The printer may not know that size paper you are asking for, please ask library staff for help.
  6. The printer may be experiencing another type of error. Library staff will place an out-of-order sign and call for assistance.

For more information about printing at St. Lawrence College: https://www.stlawrencecollege.ca/-/media/files/documents/it-services/computer-labs-printing-photocopying.pdf?la=en


I am staff member and I am having issues logging onto/using library resources.

5 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 06, 2019   

Staff do not receive library accounts automatically like students do. You need a library account in order to access library resources.

Please call, email, or visit your closest campus library to register. Please have your staff card handy.


How do I load more money onto my printing account?

4 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 05, 2019   

From the Netlink loader box

  1. Scan your student card over the red light to log in.
  2. The screen will then display your current balance.
  3. Insert bills into the feeder when it lights up.
  4. Insert coins (5₵, 10₵, 25₵, $1, $2) into the top of the coin slot.
    1. If your coins roll out without being deposited, please try again with more force.
    2. If they get stuck please get a staff member for assistance.
  5. After the desired amount of money has been added, press the “D” key to end your session.
  6. Take your receipt once it has been printed.

Notes:

  • The library is not responsible for lost funds. If you experience issues with the machine I.T. Services will be called. Please wait by the machine until they arrive.
  • The machine does not give change. If you require bills to be broken please check with the library desk or make a purchase in the Cafeteria or Campus Bookstore.
  • If you are unable to log in, please visit I.T. Services for assistance.
  • Debit and credit is done in the Campus Bookstore.

chat loading...